Go Paperless

It's Simple

  1. Log on to BOQ Internet Banking, select your Credit Card Account and click 'Q Rewards / Other Card Functions'
  2. Click on 'Manage your Credit Card' > 'Communication Preferences'
  3. Follow the prompts including your consent to receiving Electronic Communications.

BOQ Credit Card eCommunications FAQs

All BOQ Credit Card accounts, will incur a $2 paper statement fee each month they are issued a paper statement, debited to their account in the following statement period. This may be waived in limited circumstances. Receiving statements electronically means not having to pay this fee.

1.
Will my Credit Card eStatement look the same as the paper statement I receive in the mail?
2.
How do I update my email address to receive electronic communications?
3.
Are eStatements and other electronic communications secure?
4.
How do I switch to receive Statements and Notices electronically?
5.
When will I receive my first eStatement?
6.
Will I be charged if I opt-in mid statement cycle?
7.
Do I have to log in to view my eStatement?
8.
What happens if I don't receive an email notification?
9.
Do I need to let BOQ know if I change my email address?
10.
How do I access my statements online?
11.
How do I retrieve my electronic communications password?
12.
What is the default password for electronic communications?
13.
Can I view statements for previous cycles on BOQ Internet Banking?
14.
Can I access someone else's eStatements?
15.
Can I save my eSatements and statements in BOQ Internet Banking?
16.
Can I print my eSatements and statements in BOQ Internet Banking?
17.
How far back can I retrieve my statement in BOQ Internet Banking?
18.
What if I need electronic statements that are older than 3 years?
19.
Can I still view eStatements and statement in BOQ Internet Banking after an account has been closed?
20.
Can I choose to receive both eStatements and paper statements?
21.
If I am a supplementary card holder, can I enrol for eStatements and other electronic communications?
22.
Can I de-enrol from eStatements and other electronic communications?
23.
When I opt in to receive eStatements, will I receive them for all my BOQ accounts?