Apple Pay offers an easy, secure, and private way to pay on iPhone, iPad, Apple Watch, and Mac. Just like you do with your BOQ credit card today, simply tap your iPhone or Apple Watch at any contactless terminal.
All BOQ credit cards are eligible for Apple Pay.
You can use Apple Pay on the following Apple devices:
For more information on compatible devices, click here.
Through a provisioning process, your BOQ credit card can be added to use Apple Pay. You can choose to capture your credit card information with your iPhone camera or input the credit card information manually. Then, depending on the account Terms and Conditions set by BOQ, BOQ will verify your identity through a one-time activation code or select the option to call BOQ Customer Contact Centre.
iPhone
Via Setup Assistant
New device or major software update.
Available on iPhone and iPad
Via Settings
Settings > Wallet & Apple Pay.
Available on iPhone and iPad
Via Wallet
Open Wallet app, tap the blue + button.
Available on iPhone only
Apple Watch
iPad
Mac
iPhone or iPad: Go to Settings > Wallet & Apple Pay on your iPhone or iPad. Tap Default Card, and then choose a new card. On iPhone, you can also open Wallet, tap and hold a card, then drag it to the front of your cards. Tap OK.
Apple Watch: Open the Apple Watch app on your iPhone. Tap the My Watch tab, tap Wallet & Apple Pay > Default Card, then choose a new card.
Click here for more information on managing the cards that you use with Apple Pay.
Yes, you can enroll your BOQ credit card on up to 5 devices.
iPhone or iPad: go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card.
Apple Watch: open the Watch app on your iPhone, go to the My Watch tab, scroll down, tap Wallet & Apple Pay, tap the card, and then tap Remove Card.
Click here for more information on managing the cards that you use with Apple Pay.
You can use Apple Pay in stores wherever contactless payment is accepted. You can also make in-app purchases and websites in Safari where Apple Pay is available as a payment option.
Apple Pay requires an active internet connection for adding a card or provisioning. However, an active internet connection is not required to make in-store purchases.
Reversing a transaction made with Apple Pay is the same as a physical card. Please contact your merchant if you wish to request for a reversal or refund.
You may be asked to provide the last four digits of your Device Account number. To find this, select Settings ➡ Wallet & Apple Pay ➡ Card ➡ scroll down and view 'Device Account Number'. You can also find it in the Wallet app by selecting the card and tapping on the symbol with the 3 dots on the lower right hand corner and then scrolling down and view 'Device Account Number'.
All purchases made with Apple Pay can be returned according to the store's policies. If you return an item paid for with Apple Pay, the store may require you to tap your device onto the payment terminal to complete the return. Store policy may require you to use the physical card also.
The last 10 transactions made with Apple Pay can be viewed within the Wallet app. Simply tap on your card in the Wallet app and tap ‘…' (3 dot icon at the lower right hand corner of the wallet app), then tap the Transactions tab. Additionally, a real-time* push notification with transaction details will be sent after each Apple Pay purchase.
*Real-time push notifications require an active internet connection.
Yes. Apple Pay allows you to make easy, secure, and private transactions in stores, in apps, and on the web. When you add a credit card to Apple Pay, information that you enter on your device is encrypted and sent to Apple servers.
Please contact our customer service team at www.boq.com.au/contact-us. Our Customer Service team will be able to assist. Your physical card can still be used.
If you turned on Find My iPhone on your device, you can suspend Apple Pay by placing your device in Lost Mode instead of immediately cancelling your cards. If you find your device, you can re-enable Apple Pay. You can also go to your Apple ID account page to remove the ability to make payments with the credit cards that you were using with Apple Pay on the device.
No. Apple Pay does not have access to your bank accounts. Learn more about Apple Pay and its security.
Formatting/ Jail breaking your device will remove all bank cards registered to your device and you would have to register them again. Apple pay is not supported on jail broken devices. Learn more about Apple Pay and its security.
Yes, transactions made with Apple Pay will continue to receive the reward Points as per the Q Rewards Terms and Conditions.
The cards within Apple Pay are digital versions of your physical cards. If you lose your original card and receive a replacement card, then the replacement card will be automatically updated within your Apple Pay Wallet.^
The cards in Apple Pay are digital versions of your physical cards. If you receive a renewal card to replace your expired card, then the replacement card will be automatically updated within your Apple Pay Wallet.
Yes. When you disable Apple Pay or remove a registered card, you are only suspending the digital card that has been assigned to your device. You can continue to use your physical card for transactions.
Yes. You would need to re-register your cards again if you were to change your device.
Apple Pay will work in all countries wherever contactless payments are accepted. We suggest you take your physical card as an alternative when travelling overseas.
No, you cannot use Apple Pay at ATMs to withdraw cash. A physical card will be needed to withdraw cash from the ATM.
Yes, you can load more than one BOQ credit card to Apple Pay.