All BOQ Credit Card accounts, will incur a $2 paper statement fee each month they are issued a paper statement, debited to their account in the following statement period. This may be waived in limited circumstances. Receiving statements electronically means not having to pay this fee.

• Yes, the PDF eStatement will look the same as your paper statement and it's legally acceptable. For record keeping purposes, you can save and print your eStatements in the same format as a paper statement.

• You should first log on to BOQ Internet Banking and confirm that your email address is correct. If it's incorrect, please update it by calling us
  on 1300 55 72 72.
• If you find that the email address is correct but you did not receive an email notification, please check your junk/spam folder of your email account and add donotreply@boq.cardservicesdirect.com.au to your Safe Sender list.

• eStatements are password protected so only you can access them. When you open your eStatement or other electronic communications, you need to make sure you close all open browsers in order to protect your account information.
• It's recommended that you remove the temporary internet files from your internet browser after viewing your electronic communications.

• • 1. Log on to BOQ Internet Banking with your Customer Access Number (CAN) and Personal Access Code (PAC)
  • 2. Select your Credit Card Account and click 'Q Rewards / Other Card Functions'
  • 3. Click on 'Manage your Credit Card' > 'Communication Preferences'
  • 4. Confirm the email address that we will send your statements to is correct. If it's not, change your email address by calling us on 1300 55 72 72
  • 5. You will also be asked to set up your password.
  • 6. Agree to the Electronic Communications Consent
  • 7. You'll then be asked to verify the information you've supplied to us, if it's all ok, click on confirm and you're all set.

• If you opted in to receiving eStatements via email, you will be enrolled within 10 business days of submitting your registration request, and will receive your first eStatement the next time a Statement is issued for your account.

• You will not be charged if you have opted in mid statement cycle.

• We will send your eStatement to your nominated email as a PDF attachment that is password protected. You can also log on to BOQ Internet Banking at any time to search and view up to 7 years' worth of statements.

• You should first log on to BOQ Internet Banking and confirm that your email address is correct. If it's incorrect, please update it by calling us on 1300 55 72 72.
• If you find that the email address is correct but you did not receive an email notification, please check your junk/spam folder of your email account and add donotreply@boq.cardservicesdirect.com.au to your Safe Sender list.

• Contact BOQ at 1300 55 72 72, select the 'credit card' option and we will update your email address for you.

• • 1. Log on to BOQ Internet Banking with your Customer Access Number (CAN) and Personal Access Code (PAC)
  • 2. Select your Credit Card Account and click 'Q Rewards / Other Card Functions'
  • 3. Click on 'Manage your Credit Card' > 'View Statements' and select the statement period you would like to view
• You can search and view up to 7 years' worth of statements in your online account.

• You can't retrieve your password for eStatements but you can reset it with the following steps:
• • 1. Log on to BOQ Internet Banking with your Customer Access Number (CAN) and Personal Access Code (PAC)
  • 2. Select your Credit Card Account and click 'Q Rewards / Other Card Functions'
  • 3. Click on 'Manage your Credit Card' > 'Communication Preferences'
  • 4. Click 'Edit' and enter your new eCommunications password.
  • 5. Click 'Continue'
  • 6. To confirm the update click 'Confirm'

• Your default Password is your date of birth in the following format DDMmmYYYY (i.e. 10Jan1990). You have the option to change this to a password of your choice.
• For added security, you're advised to change your default password immediately. Refer to the question 'How do I retrieve my electronic communications password?' for instructions about how to do this.

• Yes, you can access up to 7 years' worth of statements through BOQ Internet Banking.

• No, only account holders can access their own eStatements.

• Yes, you can download and save any of your statements as a PDF on your computer.

• Yes, you can print your eStatements and statements in Internet Banking at any time.

• You can search and view up to 7 years' worth of statements on BOQ Internet Banking.

• Statements are available online for a period of up to 7 years.

• You can still view your eStatements, especially if you saved them on your computer. However, when an account is closed, It's no longer accessible on BOQ Internet Banking, so you wont be able to view your past statements. Prior to closing you account, make sure you print or save any statements you may require.

• No, once you have enrolled for eStatements, you will no longer receive paper statements.

• No, only primary account holders are able to enrol for and receive electronic communications.

• Yes, you can return to receiving paper statements and notices by de-enrolling from electronic communications at any time.
• Please note that if you choose to de-enrol, you will be charged $2 per paper statement. This may be waived in limited circumstances
• • 1. Log on to BOQ Internet Banking with your Customer Access Number (CAN) and Personal Access Code (PAC).
  • 2. Select your Credit Card Account and click 'Q Rewards / Other Card Functions'
  • 3. Click on 'Manage your Credit Card' > 'Communication Preferences'
  • 4. Click on 'Cancel Enrolment' and then select 'Confirm' to cancel your enrolment

• No, Credit Card eStatement enrolment is separate from your other BOQ accounts. These FAQs reference Credit Card eStatements only.
• For more information on eStatements for all other BOQ account statements please visit here