1.
What is Select and Credit?
- Select and Credit is a feature of Q Rewards® that lets you redeem your reward Points for statement credits on eligible purchases.
2.
How does Select and Credit work?
- Once signed on to Internet Banking, click the 'Select and Credit' option. All eligible purchases will display and you can select the transactions that you would like to cover with a statement credit by redeeming your reward Points.
3.
What purchases are eligible for Select and Credit?
- An eligible purchase is a transaction we will present to you in BOQ internet banking that can be paid by redeeming your Q Rewards® points. The types of transactions that may be paid by redeeming your Q Rewards® points may change and we will present these to you in BOQ internet banking.
4.
Is there a service fee to use Select and Credit?
- No, there is no fee to use Select and Credit as it is a part of Q Rewards®.
5.
Who is eligible to use Select and Credit?
- The Select and Credit feature is available to BOQ customers who are enrolled in Q Rewards®.
6.
Can I use Select and Credit for a purchase if I don't have enough Points to cover the entire purchase?
- No, to use Select and Credit, you must have enough reward Points to cover the entire purchase amount. The number of reward Points required to redeem for each purchase will be displayed.
7.
What happens if I redeemed my reward Points for a statement credit using Select and Credit and then returned the purchase to the merchant?
- Your statement credit will not be affected if you decided to return the purchase after redeeming a statement credit for the purchase. This means that you will still receive the statement credit.
8.
Where can I view my statement credit for a Select and Credit redemption?
- A credit with your redemption information will appear on your next statement. This information can be found once logged on to Internet Banking, it will be recorded on your next monthly credit card statement and on Q Rewards® website under 'My Order History'.
9.
How long will it take to receive my Select and Credit statement credit?
- You will receive your statement credit within two business days.
10.
Is there a limit on the amount of Select and Credit statement credits I can receive?
- Yes, there is a maximum selection of 5 purchases at any one time.
11.
Can I cancel my Select and Credit redemption?
- No, Select and Credit redemption cannot be cancelled or reversed. Once your Points are transferred, the Points may not be transferred back.
12.
Do I still have to make the required minimum payment and/or overdue amount on my credit card account if I receive Select and Credit statement credits?
- Yes, the required minimum payment and/or overdue amount reflected on your credit card statement must be paid in accordance with your credit card agreement. Your payment obligations will not change.
13.
Do I still have to make the full payment on my credit card account if I receive Select and Credit statement credits amounting to my current month's outstanding amount payable?
- Yes, the full payment amount reflected on your credit card statement must be paid in accordance with your credit card agreement.
14.
How will the Select and Credit statement credit appear on my credit card statement?
- Every successful Select and Credit transaction that has been processed will appear on your next statement with the description of 'Select and Credit Cashback'.
15.
If I make a purchase, how long do I have to redeem for a Select and Credit statement credit?
